Consultants & advisors
The Support Queen
MADRID: Nia Lock opens consultancy for customer-facing business work
MADRID – The Support Queen, a consultancy run by business consultant and developer Nia Lock, is listed in the Consultants & advisors category. It covers SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management. Clients choose between two arrangements: take the advice and act on it themselves, or have the work done for them. Nia's developer background means recommendations get built, according to the listing, and the emphasis is on structural fixes rather than tone-only advice. The feature list also includes support ticket systems, self-serve knowledge bases, dispute management, and custom apps, platforms and automation. Nia works remotely from Madrid with online and physical businesses worldwide.
The story
SPAIN — Behind The Support Queen stands Nia Lock, a business consultant and developer. Her consultancy handles SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Clients choose their route. They can take Nia's advice and act on it alone, or hand her the work. She serves online and physical businesses around the world. She works remotely, from Madrid.
Product features
- Organic growth through SEO
- Paid growth with Google Ads
- Bespoke website design and development
- Ticketing systems for support
- AI integrations for support
- Self-serve knowledge bases
- Handling disputes and crises
- Bespoke apps, platforms and automation
Follow The Support Queen to get an email when they post a milestone, ship a new product or add a demo video.
The Support Queen metrics
Test results for thesupportqueen.com: Ahrefs Domain Rating and Majestic link data, with the change since the last test run. Domain Authority, Page Authority and Spam Score by Moz.
- Domain Rating
- 66
- +1 (up) since last check
- Trust Flow
- 0
- no change since last check
- Citation Flow
- 0
- no change since last check
- Referring domains
- 0
- no change since last check
- External backlinks
- 0
- no change since last check
- Domain Authority (Moz)
- 1
- no change since last check
- Page Authority (Moz)
- 11
- no change since last check
Ahrefs Domain Rating tested 6 Nov 2026, retested with a change 6 Nov 2026. Majestic tested 26 Oct 2026, retested with a change 26 Oct 2026. Majestic tests the link data. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, retested with a change 3 Nov 2026.
The Support Queen domain specs
Show the domain specs
Source: the public RDAP record, checked 6 Nov 2026, 04:37 UTC.
- Domain age
- 28 days
- Registered
- Expires
- Registrar
- NameCheap, Inc.
- DNSSEC
- Not signed
The Support Queen post-launch specs
The record for The Support Queen after its launch on New Product Launches (2 November 2026), from the readings we keep.
- Domain Rating (Ahrefs)
- 66 +66 (up) since launch
- 0 at launch (2 Nov 2026), 66 on 6 Nov 2026
- Domain Authority (Moz)
- 1
- First measured 3 Nov 2026
- Trust Flow (Majestic)
- 0
- First measured 26 Oct 2026
- Referring domains (Majestic)
- 0
- First measured 26 Oct 2026
- Page Authority (Moz)
- 11
- First measured 3 Nov 2026
- Visits sent to thesupportqueen.com
- 0
Visits sent from this page to the business's website, as counted by New Product Launches' analytics (the real number can be higher: some browsers and ad blockers hide clicks).
Day 3 since launch. Next receipt: day 30, 2 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
Got a launch coming up?
The playbook on New Product Launches lists what to prepare, what to post on launch day and where else to list your product.
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Questions and answers
What exactly do you do?
Anything customer-facing: SEO, Google Ads, web design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Do you only advise, or can you implement?
Both. Nia can build the dashboards, workflows, help centres and integrations she recommends.
Can you help with AI customer support?
Yes. AI live chat and AI ticketing resolve routine questions and hand difficult or sensitive cases to a human.
What does a consultation involve?
A conversation about where support is hurting and what good looks like, leaving you with practical ideas. Implementation can be scoped together.
What kind of businesses do you work with?
Both online and physical. From a small company drowning in support, to a salon or gym that wants its own custom billing or customer-retention app, right up to large, established names — I've worked on everything from PBN.LTD (a major hosting company) to SEO for Vivastreet. I'm based in Madrid and work with clients worldwide, remotely.
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