How to get help from New Product Launches
Access the help assistant on any page, or contact our team by email with your question.
Updated
Find answers fast
Every page has a help button. Use it to search our articles, talk to our AI assistant, or send a message to the team. When you're logged in, the assistant can see your account details—listings, orders, invoices, claims, notices—and explain what's happening. For instance, it can tell you why a listing hasn't gone live. The assistant reads information only; it cannot edit anything in your account and will never request your password or payment details.
Reach the team
Submit your question via the help button or visit /contact. You'll receive a ticket number and our response by email. Reply directly to that email to add more information or follow up. Alternatively, email launch@zinndigital.com. Our team replies during office hours: Mon-Fri 08:00-20:00 UTC.
About this service
New Product Launches is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant make changes to my account?
- No. The assistant can only read your account information to answer questions. It cannot modify anything and never asks for passwords or card details.
- What happens after I send a message to the team?
- You'll get a ticket number by email and receive our reply the same way. Use that ticket number to track your request, and reply to the email to add anything else.
- When can I expect a response?
- Our team answers during office hours: Mon-Fri 08:00-20:00 UTC.